Shipping policy
At Sertii, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping guidelines below.
Shipping Time for In Stock Products
All in stock items are processed promptly and delivered within 2 to 5 business days throughout Bangladesh. Delivery times may vary slightly depending on your location and courier availability.
Shipping Time for Pre Order Products
Pre order items require additional time as they are sourced or manufactured based on demand. Delivery for pre order products typically takes 15 to 29 days. Estimated timelines are mentioned on the product page for clarity.
Order Processing
Orders are processed every day except on major holidays. You will receive an update as soon as your order is confirmed and another notification when it has been dispatched.
Delivery Partners
We work with trusted courier services to ensure safe and reliable delivery across the country. Delivery times may vary due to weather, regional restrictions or unforeseen courier delays.
Support
For help with your order, tracking information or delivery issues, our customer support team is available 24 hours a day and 7 days a week.